RETURNS
You can place a return request within 14 days of receiving an item, by writing to us at office@sumsumthebrand.com. This can be done by you or a third party named by you, who is not the carrier, and without naming any reasons.
Personalized products cannot be returned or exchanged (Exemptions to the right of withdrawal).
To return your items please inform us via email in advance, by using the form given underneath or write us a simple message. However, it’s mandatory to send us a notification within the 14 days period.
After receiving your item(s) in an unworn condition, we will refund you your payment including previous delivery costs. This process may take up to 14 days.
Email:
office@sumsumthebrand.com
Mail:
SUMSUM Franziska Sumberaz
Mühlfeldgasse 1/18
1020 Wien
*Please note, that the shipping costs for returns have to be covered by the customer.
RETURN FORM
Personal information
First & Last Name
Address
Order Number
Date of Purchase
Date of Delivery
Address
Order Number
Date of Purchase
Date of Delivery
Product being returned
Product Name
Product Size
I want to return this item/these items because...